FAQs

Here are the most frequently asked questions by our customers

Are you a factory or a trading company?

We are a manufacturer. Our company was founded in 2002, and has 20 years of production experience.

Where is your company?

Our company is in Maanshan, Anhui Province, which is only half an hour’s drive from Nanjing Lukou Airport. If you visit our company, we will arrange a special bus to meet you at the airport.

How long does it take to deliver the machine?

Generally, we will deliver the goods within 30 days. If the machine belongs to non-standard customized products, the time will be longer, but the longest time will not exceed 50 days.

What kind of payment do you accept?

Generally, we accept T/T and L/C payment, 30% deposit and 70% payment before delivery. If you are our special customer, we can accept better payment method.

What is the warranty period of your machine?

For conventional machines, our warranty period is one year. For special non-standard machines, we may provide a 2-3 year warranty, but this should be confirmed with our sales team in advance. During the warranty period, we provide free replacement parts.

Do you accept OEM customization?

Yes, we accept OEM customization, such as customized machine appearance, color, configuration, etc. Of course, the price of customized products should be a little higher. Please contact our business team for details.